FREQUENTLY ASKED QUESTIONS
In this section, you will find answers to our customers' most frequently asked questions. We are continuously expanding it to cover as many topics as possible. If you have your own question, please do not hesitate to contact us at info@jenonleather.cz. We will be happy to help!
1. How can I tell whether a shoe is custom-made, and when can it be returned?Custom-made shoes are produced according to the customer's specific requirements, such as size, shape, or design. These shoes usually include individual modifications that make them unique. If you have ordered shoes with these specifications, they are considered custom-made products. Such products are marked as CUSTOM-MADE PRODUCT.
As for returns, STANDARD PRODUCTS that have not been customized can be returned within 30 days of delivery in their original condition. Custom-made products can only be returned if the shoes have a manufacturing defect. For more information about returns, please visit our returns section or contact us at info@jenonleather.cz.
It is important to understand that even if a shoe is not currently in stock, it does not necessarily mean it is a custom-made product. It may simply be a standard model that is temporarily sold out and will be produced after your order is placed. If the shoes do not fit you, we will accept the return and place them back into stock.
|
